Support

Get in touch

Email team@alchemyrewire.com. We answer within two working days, usually sooner. Tell us the email address on your account and what you were trying to do — that alone resolves most tickets on the first reply.

For anything about your personal data specifically, write to privacy@alchemyrewire.com.

Signing in

Accounts are created on this website, not in the app. Sign in with the same email address you joined or purchased with — if the app says it can’t find an account, that mismatch is almost always why.

• Forgotten your password? Use password reset and check your spam folder for the email.
• Stuck on the “I am human” security check? It can be blocked by VPNs, content blockers and some office or school networks. Switching to mobile data usually clears it. If it doesn’t, email us and we’ll get you in by hand.
• If the app is behaving oddly, open Settings › Diagnostics, tap Copy diagnostics and paste that into your email to us. It contains no passwords or payment details, and it usually tells us exactly what went wrong.

Your subscription and purchases

Where you manage a subscription depends on where you bought it, and the two are separate systems.

• Bought in the iPhone app — Apple handles the billing. Manage or cancel it on your iPhone under Settings › your name › Subscriptions, or at apps.apple.com/account/subscriptions. We cannot cancel an Apple subscription for you — only you can, and refunds for those are requested from Apple.
• Bought on this website — manage it from your account dashboard, or email us and we’ll take care of it.
• Reinstalled the app, or got a new phone? Open Settings › Restore purchases in the app. Anything bought on this website is tied to your account rather than your device, so simply signing in restores it.

Courses bought outright — Level One, Level Two and the Self-Regulation Bundle — are yours permanently and do not renew.

Downloads and offline use

• Practices and lessons can be saved for offline use from Settings › Manage offline content in the app.
• A download that stops partway leaves the rest intact — the same screen shows what didn’t finish and offers to try again.

Deleting your account

You can delete your account and everything on it at any time. In the app, that’s Settings › Delete account. On the website, it’s in your profile settings. Either way it is immediate and cannot be undone — here is exactly what happens.

Health and safety

The practices involve deliberate changes to your breathing. Never practise in or near water, while driving, or standing up. Read the disclaimer and waiver before you begin, and speak to a doctor first if you are pregnant or have a heart, respiratory or blood-pressure condition, epilepsy, or a history of fainting.